Managing your team in Vinyl, including adding new members, removing people who have left, or updating email addresses, can be done through your account settings or with help from our support team.

Go to Settings → Invitations and use the Invite Member button. Enter their email address and they'll receive an invite to join your Vinyl workspace.

If you see an error when sending the invite, contact our support team with the email address and we'll resolve it within 2 hours.

Go to Settings → Members, find the member you want to remove, and select Remove Member. Their access will be revoked immediately.

If you need multiple members removed at once, contact support with the list of names or email addresses and we'll take care of it.

Email address changes need to be handled by our support team to ensure recordings and data stay linked to the right account.

Contact us with:

We respond within 2 hours and will confirm once the update is complete.

Vinyl has two types of access for people joining a meeting or workspace:

Guests are people invited to a specific meeting only. They can view that individual meeting but cannot access the broader workspace, clients, contacts, or team settings. Guests do not appear under Settings → Team.

Team members have full access to the workspace based on their assigned role.

If someone in your team was added as a guest and needs full team member access, follow these steps:

If the person already has a pending invite, go to My Settings → Members, find their name, click the three dots (⋯), and select Resend Invite.

If you continue to have trouble getting a team member set up, contact [email protected] and we'll sort it out for you.