What this article covers
This article explains how to delete a user profile (also called a web profile) in Vinyl. This is not about closing your entire Vinyl account — it's about removing an individual user or profile from your workspace.
How to delete a user profile
To delete a user or web profile in Vinyl:
Go to Settings in the Vinyl web app
Navigate to Users or Team
Find the user profile you want to delete
Select Delete or Remove user
Getting an error when trying to delete a user?
If you see an error when attempting to delete a user profile, it's usually because the user still has an active integration connected (such as a phone system or recording source). You'll need to disconnect their integrations before the profile can be deleted.
To fix this:
Open the user's profile
Disconnect any active integrations listed for that user
Once all integrations are removed, retry deleting the profile
Removing a departed team member
If you're trying to remove someone who has left your team, follow the same steps above. Make sure their phone or recording integration has been disconnected first — otherwise the deletion will fail.
If you're unable to disconnect their integration yourself, contact Vinyl support and we can assist.
Deleting via the mobile app
User profile management, including deletion, is handled through the Vinyl web app. If you're on mobile, please switch to a desktop browser to delete a user profile.
Still having trouble?
If you've disconnected integrations and are still unable to delete the user profile, reach out to the Vinyl support team and include:
The name or email of the user profile you're trying to delete
A screenshot of the error message (if any)