If you're stuck on the Vinyl login screen and nothing is loading, it's likely due to a browser caching issue or a problem with your session. This can happen after a recent update or if your browser has stored outdated data.
This kind of issue is usually tied to your browser rather than Vinyl itself, cached data can sometimes cause pages not to load properly or behave oddly, especially after updates.
The steps below will help you reset your session so you can log in and continue using Vinyl without interruptions.
Refresh or Clear Your Browser
Start by refreshing your browser. This often resolves temporary loading issues.
If refreshing doesn’t help, open a new incognito or private window and go to app.usevinyl.com/login. This gives you a clean session that may bypass the problem.
Old or corrupted cache files can prevent Vinyl from loading properly. Clearing your cache often solves the issue. Follow the steps for your browser:
By refreshing your browser or clearing out old cached data, you've cleared the most common blockers that prevent Vinyl from loading properly. You should now be able to log in and get back to your work without further interruption.
Still can't sign in?
Signed up with Xero? Use Sign in using Xero on the login screen. If you haven't set up a Vinyl password, there isn't one to enter.
Forgotten your password? Click Forgot password? and we'll email you a reset code. See Password reset email not received if it doesn't arrive.
Lost access to your authenticator app? See Locked out of my authenticator and can't access MFA.