Vinyl

Explains that pausing mid-meeting isn't available for online meetings, and what to do instead.

Can I pause recording during an online meeting?

An overview of the one-click action toolbar on the Meeting Summary page — what each button does and when to use it.

One-click actions on the Meeting Summary page

How to download a formatted PDF of your meeting summary directly from the Meeting Summary page.

Download your meeting summary as a PDF

An overview of the redesigned Meeting Summary page — what's on it, how to navigate it, and what changed from the previous version.

What's new on the Meeting Summary page

What to check if your Vinyl meeting summary emails aren't arriving, arriving late, or only arriving for some attendees.

Troubleshoot missing or delayed meeting summary emails

Why the record button may no longer appear for an upcoming meeting, and when it reappears.

The record button has disappeared for an upcoming meeting

What to do if a meeting is showing as still recording or in progress after the call has already ended.

Vinyl is still recording after my meeting ended

What to do if a recording from the Vinyl mobile app isn't appearing in your account.

My mobile recording isn't showing up in Vinyl

Why Vinyl might miss some meetings but not others, and how to identify and fix the issue.

Some of my meetings aren't being detected by Vinyl

How to add Vinyl to a meeting you didn't organise

Vinyl is recording meetings I turned off

External meeting invites aren't showing in Vinyl

Password reset email not arriving

My transcript or notes aren't showing up yet

My recording failed or didn't process

Fix Your Vinyl Login Issues

Clear your Cache in Google Chrome

Clear your Cache in Microsoft Edge

Clear your Cache in Safari (Mac)

Clear your Cache in Mozilla Firefox

Fix Multiple Vinyl Bots in Meetings

Transfer your Authenticator App codes to a new phone

Prevent Your Vinyl Bot from Leaving a Meeting

How does Vinyl handle meeting participation and recording on mobile devices?

Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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