Voiceprint is a short biometric scan of your voice that allows Vinyl to recognise you in in-person recordings. Once set up, Vinyl can accurately label your speech in transcripts and meeting notes with around 95% accuracy, even in a noisy room. In online meetings, speaker names come from the meeting platform instead.
Why we recommend everyone at your firm sets it up
The more team members who have a voiceprint, the more accurate your transcripts become. This matters most when multiple people are in the room together, for example, recording a client meeting on a mobile device with two or three advisers present. Without voiceprints, Vinyl may struggle to tell those voices apart.
Vinyl only matches voiceprints for people listed on the meeting, so add your colleagues as attendees before you save the recording. Anyone who isn't listed won't be identified, even if they've set up a voiceprint.
We recommend every person at your firm completes their voiceprint setup. It takes about 30 seconds of reading aloud and only needs to be done once.
What happens without a voiceprint?
Without a voiceprint, Vinyl will still transcribe your meetings, but speakers will appear as generic labels like Speaker 1, Speaker 2, and so on. You or your team would then need to manually identify and relabel each speaker after the meeting. The more people in the room, the more time that takes. Setting up a voiceprint removes that work entirely.
Is my voiceprint private?
Your voiceprint is biometric data. Vinyl uses it only to recognise you in in-person recordings, including recordings made by your teammates where you're listed as an attendee. It is created by our speech provider in the European Union and stored in Australia. Vinyl only creates a voiceprint after you agree to it, and it does not contribute to training any AI models.
How to set up your voiceprint
Go to Settings › You › Meetings and find Voiceprint. To open Settings, click your initials in the top right, then Settings.
Read the notice and tick I agree to Vinyl creating and using a voiceprint of my voice.
Read the short phrase aloud when asked.
Delete your voiceprint
In the same place, choose Delete voiceprint. Vinyl stops using it straight away.
"Your firm has turned voiceprints off"
A Master Admin can turn voiceprints on or off for the whole firm under Settings › Firm › AI permissions. If you see this message, have a chat with a Master Admin at your firm.
Troubleshooting: a server error during setup
If you see "There was a problem reaching the server. You can still set up a voiceprint now or try again later." in the mobile app, or "We couldn't confirm your voiceprint status right now." on the web, the app was temporarily unable to reach Vinyl's servers. In the mobile app, you can tap Try Again.
Steps to try:
Check your connection. Make sure you're on stable Wi-Fi or a strong mobile data signal, then try again.
Force-close and reopen the app. On your phone, fully close Vinyl and reopen it, then go back to voiceprint setup and try again.
Web app, try an incognito window. Open Vinyl in a private/incognito browser tab and try voiceprint setup from Settings › You › Meetings.
Wait and retry. If the error appears across multiple devices, it may be a temporary server-side issue. Wait 15–30 minutes and try again.
If the error persists after trying these steps, contact support and let us know which device and operating system you're using. We can investigate further on our end.