The Recovery folder is found in the Vinyl mobile app under Settings → Recovery. It contains recordings that were captured on your device but did not successfully upload or process, along with local copies of recordings that have already uploaded.
The quickest way in is the red recordings need attention banner on the home screen, if you see one. You can also tap your initials (top right), then Settings › Recovery.
A recording in Recovery is not lost, and in most cases it can be reprocessed.
Why does a recording appear in Recovery?
Recordings end up in Recovery when the upload or processing step was interrupted. Common reasons include:
The meeting was recorded without an internet connection (or on a weak connection), so the file could not upload automatically.
The app was closed before the recording finished uploading.
The recording uploaded, but processing didn't finish.
Recordings you start from the microphone button on the home screen don't need a calendar event. They get their own meeting when they upload, and only show up in Recovery if the upload or processing doesn't finish.
The three sections in Recovery
Local Files: recordings that are on your phone but haven't uploaded yet. Tap one and choose Save Audio Recording to upload it (see the steps below).
Processing Failures: recordings that have already uploaded but couldn't finish processing. Tap one to open Processing Failed, then choose Attempt automatic retry. Retries are limited, so if you see Retry limit reached, get in touch with us.
Safe to Delete: items labelled Already uploaded - safe to delete. These are local copies of recordings that are already in Vinyl. Deleting them only frees up space on your phone.
How to reprocess a recording from Local Files
Open the Vinyl mobile app.
Go to Settings → Recovery.
Tap the recording you want to reprocess.
Add a meeting title and the number of speakers, then select Save Audio Recording.
Make sure you are connected to Wi-Fi, then wait for the recording to upload and process. This may take a few minutes.
Once processed, the recording will appear in the Previous tab on your home screen.
Remove, Dismiss from list and Delete Selected
Recovery has three different actions, and it's worth knowing which is which:
Remove (the trash icon) clears a local file or failed upload from the list and deletes the file from your phone. Because the recording hasn't uploaded, it can't be recovered after this, so only use it if you're sure you no longer need it.
Dismiss from list only appears for Processing Failures. These recordings have already uploaded, so dismissing one just removes it from the Recovery list.
Delete Selected is for items in Safe to Delete. Tick the items, then tap Delete Selected to free up space on your phone. These recordings are already in Vinyl.
If you dismissed a recording by accident, there is often a good chance it can still be retrieved. Contact support as soon as possible and include:
The meeting title (or a description of the recording)
The date of the recording
The approximate start and end time
Whether it was a mobile recording or an online meeting recording
The sooner you get in touch, the better — older dismissed recordings may be harder to retrieve.
Note that deleting a completed recording from its meeting page in your Vinyl account is also permanent and cannot be recovered.
Tips for avoiding Recovery issues
Make sure you have a stable Wi-Fi or mobile data connection when finishing a recording.
Keep the Vinyl app open for a minute or two after your meeting ends to allow the upload to complete.
Still having trouble?
If a recording is stuck in Recovery and won't reprocess, please contact our support team. Include the date and time of the meeting so we can investigate from our end.