What is the Recovery screen?
The Recovery screen is found in the Vinyl mobile app under Settings → Recovery. It contains recordings that were captured on your device but did not successfully upload or process.
A recording in Recovery is not lost — it is still on your device and can be reprocessed.
Why does a recording appear in Recovery?
Recordings end up in Recovery when the upload or processing step was interrupted. Common reasons include:
The meeting was recorded without an internet connection (or on a weak connection), so the file could not upload automatically.
The app was closed before the recording finished uploading.
The recording was not linked to a calendar meeting and needs to be processed manually.
How to reprocess a recording from Recovery
Open the Vinyl mobile app.
Go to Settings → Recovery.
Tap the recording you want to reprocess.
Select Reprocess (or the equivalent upload/retry option on your screen).
Make sure you are connected to Wi-Fi, then wait for the recording to upload and process. This may take a few minutes.
Once processed, the recording will appear in your Meetings list as normal.
What does the "Delete" option do?
Tapping Delete on a recovery item will permanently remove the recording from your device. This cannot be undone. Only delete a recording if you are sure you no longer need it.
Tips for avoiding Recovery issues
Make sure you have a stable Wi-Fi or mobile data connection when finishing a recording.
Keep the Vinyl app open for a minute or two after your meeting ends to allow the upload to complete.
If you recorded a meeting that was not in your calendar, look for it in Recovery after the meeting — it will need to be manually reprocessed.
Still having trouble?
If a recording is stuck in Recovery and won't reprocess, please contact our support team. Include the date and time of the meeting so we can investigate from our end.