If Vinyl couldn't process a meeting, the meeting now tells you why, and what you can do next.
What you can do
Retry processing: if the meeting can be retried, click Retry processing and Vinyl tries once more. Each meeting can be retried once, within 7 days, and your firm can retry up to 5 meetings a day.
Archive meeting: if it can't be retried, you can archive it to tidy it away.
Get help: sends the meeting to our support team with the details already filled in.
Anything already on the meeting stays readable, but you can't edit it until processing finishes.
Check the status in Recordings
A meeting in Recordings can show Taking longer than usual, Retry requested or Sent to support.
Other messages you might see
Nothing to summarise: the recording had fewer than 20 spoken words, so there was nothing to summarise. This isn't an error.
Waiting for meeting: if a meeting stays on Waiting for meeting, Vinyl checks for the recording about an hour after the meeting ends and processes it. You don't need to do anything.
For recordings made in the Vinyl mobile app, see Mobile recording is stuck processing or not appearing in Vinyl.