If your team member hasn’t received their Vinyl invite, here’s how to fix it and get them set up quickly.
Resend The Invite Or Re-Add The User
Go to your My Settings from the left-hand taskbar and find the team member with the pending invite.
Click the three dots (⋯) next to their name and select Resend Invite.
If that doesn’t work, remove the user and re-add them using their email address.
Ask Them To Check Spam Or Junk Folders
Invites can sometimes land in spam or junk folders. Ask your team members to double-check those folders in case the message was filtered out.
Make Sure They Don’t Create A New Team
If someone signs up manually instead of using the invite link, they might accidentally create a new Vinyl team.
Make sure they wait for the official invite email before creating an account.
Refresh or Clear Cache If Login Fails
If they’ve accepted the invite but are getting stuck logging in, a quick refresh or clearing the browser cache can help fix the issue.
Still Not Working?
If none of the above works, feel free to email us at [email protected] and we’ll help sort it out.