Vinyl

How to request a plan upgrade — just start a chat with us, no email required. We'll confirm your current plan, recommend the right tier, and action the upgrade in…

How to upgrade your Vinyl plan

If you sign in to Vinyl using your Xero account and are having trouble connecting your email integration, this guide explains how to set up a Vinyl email and password…

Setting up email integration when you sign in with Xero

Learn how MFA is set up in Vinyl during onboarding, and what to do if you need to reset it or are locked out.

How to Set Up Multi-Factor Authentication (MFA) in Vinyl

Explains why Google's consent screen shows broad Gmail permissions when connecting email to Vinyl, and exactly what Vinyl does and doesn't do with your mailbox.

Why does Vinyl's email integration ask for broad Gmail permissions?

Updating email addresses after a company domain change

Explains what "Trial Expired" status means, what still works, what stops, and how to subscribe or request a trial extension.

What happens when my Vinyl trial expires?

How Vinyl billing works, including advance billing, what happens when you cancel, and how to query a charge.

Understanding Vinyl's billing and charges

Locked out of my authenticator and can't access MFA

How to cancel my subscription

Error when inviting a team member

Getting started with Vinyl

Customise how Vinyl appears in your meetings

Receive email summaries of your meetings

Understand how email summaries work in Vinyl

Control what you share in public meeting links

Fix undelivered Vinyl team invite emails

Update your payment method in Vinyl

Master Admin vs Team Member, what's the difference?

Accepted Payment Methods

Learn about Vinyl's AI-powered meeting transcription and note-taking service, how it works, key features, and how it can help you.

What is Vinyl?

Learn how to sign up for Vinyl, complete your profile setup, and prepare your account to start recording and transcribing meetings.

Creating Your Vinyl Account

Configure your Vinyl account and manage your team members

Account settings

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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