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Fix Multiple Vinyl Bots in Meetings

When several colleagues from your firm are on the same calendar meeting, Vinyl sends one bot to record it for everyone. The bot uses the bot name of one of the colleagues who has recording switched on for that meeting, so it may not show your own bot name.

If you're seeing more than one Vinyl bot in a call, it's usually for one of these reasons.

Someone recorded the call separately

If someone pastes the meeting link into Vinyl and confirms they want to record it as a separate meeting, a second bot joins alongside the one for the calendar meeting.

What to do: if the meeting is already in Upcoming, use its Record toggle or Send bot rather than pasting the link.

Another firm also uses Vinyl

One bot joins per firm. If your client or another attendee's firm also uses Vinyl, their bot will join too, recording for their own team.

What to do: nothing needs changing on your side. Each firm's bot records for its own team.

A colleague has a different copy of the invite

Vinyl recognises colleagues are in the same meeting when they share the same calendar event. If a colleague has a separate copy, for example a forwarded invite with a different meeting link, Vinyl treats it as a different meeting and sends a second bot.

What to do: ask the organiser to invite everyone to the same event, rather than forwarding a copy.

Still seeing extra bots?

If none of these explain it, chat with us below and we'll take a closer look.

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