Vinyl automatically joins meetings that appear in your connected calendar. But if you've been invited to a meeting organised by a client or someone outside your team, Vinyl may not join automatically, especially if the meeting was added to your calendar after the event was created.
If the meeting is in Upcoming
Check Upcoming in Vinyl first. If the meeting is there, make sure its Record toggle is on. If the meeting has already started, click Send bot on the meeting to send Vinyl in straight away.
If the meeting isn't in Upcoming
You can send the bot to the meeting yourself using its video conferencing link (e.g. a Zoom or Google Meet URL). The bot joins as soon as you send it, so do this when the meeting starts.
Go to Home in Vinyl
In the New Meeting card, paste the meeting link
Click Start Capturing
Things to keep in mind
The meeting must have a video conferencing link, Vinyl can't join a meeting without one
The meeting organiser controls who can join, so if the meeting has waiting room restrictions, Vinyl may be held at the door
A pasted link covers that one meeting only. For a recurring series, the invite needs to be on your connected calendar, so accept it, or ask the organiser to include your calendar address
If Vinyl still doesn't join after following these steps, contact our support team with the meeting link and scheduled time. We'll get back to you as soon as we can.