If you're having trouble signing into the Vinyl mobile app, this guide walks through the most common causes and how to fix them.
Incorrect email or password
Check that you're using the email address linked to your Vinyl account, and that your password is correct. Passwords are case-sensitive.
If you've forgotten your password, tap Forgot password? on the login screen. When the reset email arrives, open the link in your browser rather than inside the app — this is more reliable and avoids common login conflicts.
For the full reset steps, see Resetting your account on the Vinyl Mobile App.
Seeing a message about an existing signed-in user
If the app shows a message saying there is already a signed-in user, your phone may have a leftover session from a previous login that's blocking a fresh sign-in. This can happen after a password change or if the app wasn't fully closed out before.
The quickest fix is to remove the Vinyl app from your phone and download it again from the App Store or Google Play. This clears the old session and only takes a minute. Your meetings, notes, and account data are all stored in the cloud — nothing is lost when you do this.
Once downloaded, log in with your current email and password.
Reset your password but still can't get in
A few things to check:
Make sure you're using the password you set most recently — if you've requested multiple resets, only the latest link is valid and earlier ones expire.
Complete the reset in a browser, not inside the app.
After resetting, try removing and re-downloading the Vinyl app before signing in again.
Did you sign up with Xero?
If you created your account using Xero, you may not have a Vinyl password set up. In that case, a password reset email won't arrive — because there's no Vinyl password to reset.
Try tapping Sign in with Xero on the login screen instead. If you'd like to add an email and password to your account, you can do this from My Settings → Security on the Vinyl web app.
Still stuck?
Contact [email protected] with your email address and a brief description of what you're seeing. We'll take a look and get you back in as quickly as we can.