If you’ve forgotten your password or can’t log into Vinyl, don’t stress, resetting your account only takes a few quick steps. You’ll be back in and reviewing meetings in no time.
When to use this
You’ve forgotten your Vinyl password
You’re seeing an “Incorrect password” error
You haven’t logged in for a while and your credentials aren’t working
This guide walks you through how to reset your password directly from the mobile app.
Step-by-step: Reset your password
Open the Vinyl mobile app
On the login screen, tap “Forgot password?”Enter your email address
Type the email address linked to your Vinyl account.Check your email for the reset code
You’ll receive a short 6-digit code in your inbox.
(Can’t see it? Check your spam/junk folders.)
Enter the code from your authenticator app
Paste the code into the field and continue.Create a new password
Choose a strong, secure password and confirm it.Log back in
Use your new password to log into Vinyl. You’re good to go!
Troubleshooting Tips
Didn’t get the email?
Double-check your spam or junk folders. If it’s still missing after a few minutes, try requesting the code again.Used the wrong email?
Make sure you’re entering the same email address you originally used to sign up.Still stuck?
Feel free to reach out to our support team. We're happy to help you get started.