If you've forgotten your password or can't log into Vinyl on your phone, you can reset it in a few quick steps, all inside the app.
Reset your password
Open the Vinyl mobile app
On the login screen, tap Forgot Password.Enter your email address
Type the email address linked to your Vinyl account.Check your inbox for your reset code
You'll receive an email titled "Vinyl - Password Reset" from [email protected], with a code in it. Check your spam or junk folder if it doesn't arrive within a few minutes.Enter the code and your new password in the app
Back in the app, the Reset Password screen asks for the code from the email along with your new password. The code expires in 1 hour.Log back into the app
Sign in with your new password.
Signed up with Xero? Accounts created with Xero don't have a Vinyl password yet, so a reset code won't be sent. To set one up, see Logging into the Vinyl mobile app when you signed up with Xero.
Troubleshooting
Reset email not arriving?
Check your spam or junk folder first. If it's still not there after a few minutes, see password reset email not arriving.
Code not being accepted?
If you've requested more than one reset, use the code from the newest email. Codes expire after 1 hour, so if it's been a while, request a fresh one and use it straight away.
Still can't get in?
See How to log into the Vinyl mobile app for more troubleshooting steps, or chat with us below and we'll get you sorted.