When you record a meeting using the Vinyl mobile app, the recording needs to upload and process before it appears in your Recordings tab. If your connection drops during or after the recording, or the app closes unexpectedly, the file can get stuck at the upload or transcription stage.
This can show up as:
A recording stuck on "Processing" or "Transcribing audio" for 15 minutes or more
The recording not appearing in your Recordings tab at all
A transcript or summary that never loads
Step 1: Check the Recovery folder in the mobile app
The Vinyl mobile app has a built-in Recovery folder where recordings are temporarily stored before they finish uploading. This is different from the Previous Recordings screen and is often where stuck recordings are found.
To access the Recovery folder:
Open the Vinyl mobile app
Tap your initials in the top-right corner of the screen
Tap Recovery
If your recording appears here, tap it and select Save Audio Recording
If the retry is successful, the recording will upload and begin processing. It should appear in your Recordings tab within a few minutes.
If the retry fails, or the recording disappears from Recovery after the attempt, contact our support team straight away, do not wait. The sooner you reach out, the better the chance we have of recovering your recording. Jump to Step 3.
Step 2: Check Previous Recordings on the home screen
If the recording isn't in the Recovery folder, check the Previous Recordings section on the Vinyl app home screen. If you see it listed there, tap it to retry the upload.
If it's not there either, move on to Step 3 immediately.
Step 3: Contact the Vinyl support team
If the recording isn't in the Recovery folder or Previous Recordings, if the retry didn't work, or if the recording disappeared after a retry attempt, contact our support team straight away. In many cases we can recover the recording manually, but acting quickly gives us the best chance.
When you contact us, please include:
The meeting title
The date and start time of the recording
How long it has been stuck processing
The make and model of your phone
Your operating system version (e.g. Android 14, iOS 17)
The version of the Vinyl mobile app you're using
A screenshot of the stuck recording if possible
These details help our team locate and recover the recording on our end.
Tips to avoid this in future
Stay on a stable Wi-Fi or mobile data connection while the recording is uploading after your meeting ends
Keep the Vinyl app open and in the foreground until the recording appears in your Recordings tab, don't close the app or switch to low-power mode while the upload is still in progress
Avoid locking your phone immediately after a recording finishes