Whether you're an accountant or a team member, getting into Vinyl on your phone only takes a few taps. Here's how to log in, plus what to do if you run into trouble signing in.
Log in to the mobile app
Download the app
Head to the App Store (iOS) or Google Play (Android) and search for Vinyl. Download and install the app.
Open the app
Tap the app icon to launch Vinyl.
Enter your email and password
Use the same email you signed up with on the web. If you're part of a team, use the email your team invited you with.
Enter your verification code, if you've set up two-factor authentication
If you've set up two-factor authentication, open your authenticator app (e.g. Google Authenticator or Microsoft Authenticator), find the 6-digit code for Vinyl, and enter it into the app to complete login.
You'll land on the Schedule screen, with Upcoming and Previous tabs, where you can view meetings, review summaries, and interact with your notes. Recording needs an active trial or plan.
Verification code expired or not working
The 6-digit code is time-sensitive. If it's rejected or has expired, wait for your authenticator app to generate a fresh code and enter the new one. If you've moved to a new phone and no longer have your codes, see Transfer your Authenticator App codes to a new phone.
Incorrect email or password
Check that you're using the email address linked to your Vinyl account, and that your password is correct. Passwords are case-sensitive.
If you've forgotten your password, tap Forgot Password on the login screen and enter your email. We'll email you a 6-digit code. Enter that code and your new password in the app. The code expires in 1 hour, and if you asked for more than one, use the newest code.
For the full reset steps, see Resetting your account on the Vinyl Mobile App.
Seeing a message about an existing signed-in user
If the app shows a message saying there is already a signed-in user, your phone may have a leftover session from a previous login that's blocking a fresh sign-in. This can happen after a password change or if the app wasn't fully closed out before.
The quickest fix is to remove the Vinyl app from your phone and download it again from the App Store or Google Play. This clears the old session and only takes a minute. Your meetings, notes, and account data are all stored in the cloud — nothing is lost when you do this.
Once downloaded, log in with your current email and password.
Reset your password but still can't get in
A few things to check:
Make sure you're using the password you set most recently.
If you requested more than one reset, use the code from the newest email. Codes expire after 1 hour.
After resetting, try removing and re-downloading the Vinyl app before signing in again.
Did you sign up with Xero?
If you created your account using Xero, you may not have a Vinyl password set up. In that case, a password reset email won't arrive — because there's no Vinyl password to reset. Xero users authenticate through Xero's system, which bypasses the need for a Vinyl-specific password.
Sign in with Xero isn't available in the mobile app, so to log in on your phone you'll first need to add an email and password to your account using the Vinyl web app:
Log in to the Vinyl web app using your Xero credentials.
Click your initials in the top right, then go to Settings › You › Sign-in.
Under Sign-in methods, set up Email and password by creating a password.
Enter the 6-digit code we email you to verify your email.
Once that's set up, open the mobile app and log in using that email and password. (On the web app, you can still sign in with either your email/password or your Xero credentials.) For more detail, see Logging into the Vinyl mobile app when you signed up with Xero.
Still stuck?
Try closing and reopening the app, or log in using an incognito tab at app.usevinyl.com to double-check your account status. If you're still locked out, chat with us below or email our support team with your email address and a brief description of what you're seeing, and we'll get you back in as quickly as we can.