After a meeting ends, Vinyl processes your recording to generate a transcript and AI notes. This usually takes a few minutes, but can take a little longer for longer sessions. Use the sections below to find your situation.
If it's been less than 10 minutes
Hang tight and refresh the page. Your notes will appear once processing finishes.
If it's been 30 minutes or more and nothing has appeared
Check that the meeting appears in your Recordings tab. If it isn't there at all, see Where to find your past recordings in Vinyl.
If the meeting is there but still showing as processing, it may need a closer look on our end, see the contact steps below.
If the recorder joined the meeting but there's still no transcript or notes
If you can see that Vinyl joined and the recording is listed, but the transcript or notes never appear (or stay blank after processing), there are two likely explanations:
No audio was captured. If Vinyl was in the call but didn't detect any audio, there's nothing to transcribe. This is common when a recording permission was off. See My meeting recorded but there's no transcript (no audio detected).
Processing hit a snag on our side. If audio was captured and the recording plays but the transcript/notes won't load, that's not expected and it's not something you can fix from your end, so please contact us so we can recover it (see below). This is not a calendar or browser-cache issue, so there's no need to reconnect your calendar or clear your cache for this one.
If Vinyl shows an error asking you to contact support
Sometimes a meeting reaches an error state where processing has failed and Vinyl prompts you to contact us. This means the meeting needs manual attention from our side.
What to send us so we can fix it fast
When you reach out (chat or [email protected]), include:
The meeting title and the date it occurred
The approximate start time
How long it's been showing as processing, and a screenshot of any error message
We can investigate and recover the meeting directly, and we usually respond within 2 hours.