If you open a meeting in Vinyl and see an error, or nothing has appeared after the call ended, your recording may not have completed successfully. This can happen occasionally with both online and mobile recordings — and in most cases, our team can investigate and help recover it.
For mobile app recordings — check Previous Recordings first
Before contacting support, it's worth checking the Previous Recordings section in the Vinyl mobile app. Recordings that didn't upload automatically are sometimes stored there temporarily, and you can retry the upload directly.
Open the Vinyl mobile app
Look for Previous Recordings on the home screen
If your recording appears, tap it to retry the upload
If the upload succeeds, the recording will appear in your account shortly.
If the upload failed or the recording isn't there
Get in touch with our support team and have the following ready:
The meeting title and date
Roughly what time the meeting started and ended
Whether it was an online meeting or an in-person recording via the mobile app
Whether the recording appeared to complete normally, or if something went wrong during the session
Our team responds within 2 hours. In most cases we're able to investigate and recover the recording, so it's always worth reaching out.