If you open a meeting and see an error, or nothing appeared after the call, the recording may not have completed. This happens occasionally with both online and mobile recordings, and in most cases our team can recover it. Start with the section that matches your situation.
First, check it's really "failed" and not one of these
Still processing or just delayed: My transcript or notes aren't showing up yet.
Recording exists but has no transcript (often no audio was captured): no transcript (no audio detected).
Not sure Vinyl ever joined: Check if Vinyl joined your meeting.
Mobile app recordings: check Previous Recordings first
Recordings that didn't upload automatically are sometimes held under Previous Recordings in the app.
Open the Vinyl mobile app.
Tap Previous Recordings on the home screen.
If your recording appears, tap it to retry the upload.
If the upload succeeds, the recording appears in your account shortly. Also worth checking the Recovery folder.
Online meeting recordings
There's no manual retry for online recordings, so if a Zoom, Teams, or Meet recording errored or didn't process, it's best to let us investigate, and we can usually recover it. Use the contact steps below.
The recording plays, but the screen-share area is blank
Sometimes a meeting recording plays back fine, but the part of the video where a screen was being shared appears blank or black. This usually means the meeting recorded successfully, but something went wrong while capturing that specific portion of the video — it isn't the same as a fully failed recording, and in most cases the rest of the meeting (audio, transcript, and summary) is unaffected.
This can happen on any platform (Zoom, Teams, or Google Meet). There isn't a way to fix it from your side, but our team can look into whether the missing screen-share portion can be recovered. Get in touch using the details below, and let us know which platform the meeting was on.
Reused the same meeting invite for a second meeting?
If you send the same calendar invite twice to schedule two separate meetings (for example, forwarding an earlier invite to set up a follow-up call), Vinyl can have trouble telling the two meetings apart. This can make the recording from the first meeting harder for us to locate.
To avoid this, create a fresh calendar invite for each separate meeting rather than resending an old one. If this has already happened, get in touch using the details below, including both meeting times, and we'll do our best to recover the earlier recording.
Contact us and we'll recover it
Get in touch with:
The meeting title and date
Roughly what time it started and ended
Whether it was an online meeting or an in-person mobile recording
Whether it seemed to complete normally, or something went wrong mid-session
We respond within 2 hours and in most cases can investigate and recover the recording, so it's always worth reaching out.