Not sure whether Vinyl was in your meeting? Here's how to check, and exactly where to go next depending on what you find.
Before the meeting: check your Schedule tab
Open the Schedule tab on your Vinyl dashboard. If your Google or Outlook calendar is connected, upcoming meetings Vinyl has detected appear here. If a meeting isn't listed, Vinyl didn't detect it and won't join automatically. See the "Didn't find what you expected" section below.
During the meeting: look for Vinyl in the participants
Vinyl joins as a participant, usually shown as Vinyl Notetaker (or your firm's branding if you've set it up). If your meeting uses a waiting room or lobby, Vinyl will sit there until someone admits it. You or the host should admit it promptly, or it can't record.
After the meeting: check your Recordings tab
Completed meetings appear in the Recordings section (camera icon, left nav). If your meeting is there, Vinyl joined and captured it. If it's processing, notes and transcript follow shortly.
Didn't find what you expected? Go here next
Vinyl didn't join at all:
The meeting was in your Schedule but Vinyl didn't join: My meeting is in my schedule but Vinyl didn't join
Zoom specifically: Vinyl isn't joining my Zoom meetings
Google Meet: Vinyl isn't joining your Google Meet meetings
The meeting was hosted by a client or someone outside your team: Why didn't Vinyl join my meeting? (hosted by a client)
Vinyl joined, but there's no transcript or notes:
My transcript or notes aren't showing up yet, or if a recording exists but is silent, no transcript (no audio detected).
The recording is missing entirely:
Still unsure? We'll check from our side
Start a chat and tell us the meeting title, the date and approximate start time, and the platform (Zoom, Teams, Meet, or in-person). We can see whether Vinyl joined and what happened, and we usually reply within a couple of hours.