If your meeting is showing up in your Vinyl Schedule tab but the Vinyl notetaker didn't appear in your call, here are the most common reasons and how to fix them.

Vinyl detects your video call link from your calendar event. If the Zoom, Google Meet, or Teams link isn't included or it's in the notes field rather than the Location field, Vinyl may show the meeting in your schedule but still fail to join.

Fix: Open the calendar event and confirm the video link is present, ideally in the Location field. Update the event if needed, then wait a minute for Vinyl to re-sync.

If your meeting uses a waiting room, the Vinyl notetaker ("Vinyl Notetaker") joins as a separate participant. You need to admit it before it can start recording.

Fix: Check your meeting's waiting room or participants list for "Vinyl Notetaker" and admit it.

If someone removed Vinyl from the call, or if your meeting platform's security settings block external participants, Vinyl won't be able to rejoin automatically.

Fix: Use the "New Meeting" button in your Vinyl dashboard to manually send Vinyl to an ongoing meeting. You can also add Vinyl mid-meeting by pasting the meeting link on your Vinyl dashboard.

Check your Record Settings in Vinyl to make sure auto-record is enabled. Recording can be paused globally or for individual meeting types.

Fix: Go to Settings → Record Settings and confirm recording is turned on.

Recordings typically appear in Vinyl within 10–15 minutes of the meeting ending. If the meeting only just finished, give it a little time and refresh.

If nothing appears after 30 minutes, check the Past Meetings section and look for any error messages on the recording.

If you've checked all of the above and Vinyl still isn't joining, please contact our support team. It helps to share the meeting date, time, and platform (Zoom, Teams, Meet) so we can investigate.